33hb's Privacy Policy
Your personal information is completely safe with us — here is a clear explanation of how 33hb collects, stores, and uses your data.
Privacy Policy Overview
33hb is an online gaming platform operated specifically for players in Bangladesh. When you use our platform, you share certain personal information with us. In this privacy policy, we explain in detail how that information is collected, what it is used for, how long it is stored, and what steps we take to keep your information secure.
This policy applies to all services, websites, and applications of 33hb. By using our services, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
33hb never sells your personal information to any third party. Protecting your information is our highest priority.
Information We Collect
Various types of information are collected when you register and use services on 33hb. The details of that information are described below:
1.1 Information You Provide Directly
When you create an account on 33hb or use our services, the information you provide directly to us includes:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Payment-related information (bKash, Nagad, or Rocket number)
- Documents required for identity verification
1.2 Automatically Collected Information
When you visit our website, certain information is collected automatically. This includes:
- IP address and device type
- Browser type and operating system
- History of pages visited and time spent
- Referral URL (where you came from before arriving at our site)
- Cookie and session data
1.3 Transaction Information
The following information is stored during financial transactions on our platform:
- Deposit and withdrawal amounts and dates
- Payment method used
- Bonus claims and wagering history
- Summary of gaming activity
Purpose of Data Use
33hb uses collected information only for lawful and specific purposes. Those purposes are described below:
2.1 Service Operation and Improvement
- Creating and managing your account
- Providing gaming services without interruption
- Processing deposits and withdrawals
- Delivering a personalized experience based on your preferences
- Improving platform performance
2.2 Security and Identity Verification
- Ensuring account security
- Detecting and preventing fraudulent activity
- Conducting verifications required for anti-money laundering compliance
- Preventing unauthorized access to accounts
2.3 Communication and Support
- Responding to your inquiries and complaints
- Sending important account-related notifications
- Resolving technical issues
- Sending promotional information subject to your consent
2.4 Responsible Gaming
We monitor your gaming activity to ensure responsible gaming. If any concerning patterns are detected, we take appropriate steps to protect you. For more information, see our Responsible Gaming page.
Data Sharing and Disclosure
33hb never sells, rents, or exchanges your personal information with any third party. However, in the limited circumstances below, we may share information with selected partners:
3.1 Service Providers
We work under contract with third-party service providers who carry out specific functions on our behalf. This includes payment processing (bKash, Nagad, Rocket), cybersecurity, and technical infrastructure services. All such organizations are bound by strict confidentiality agreements and may not use your information beyond the stated purpose.
3.2 Game Software Providers
Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft may access the minimum session data required to operate games. They cannot access your full identity or financial details.
3.3 Legal Obligations
We may be required to provide information to authorities pursuant to a court order, government directive, or legal requirement. Such disclosures are outside our control, and we will make every effort to notify you of them where possible.
3.4 Business Transfers
If 33hb undergoes a merger, acquisition, or asset transfer, your information may be transferred to the new authority. In such a case, we will notify you in advance.
Except for the cases above, 33hb does not share your information with any advertiser, marketer, or other third party.
Data Security Measures
33hb uses industry-standard technologies and processes to ensure the security of your personal information.
4.1 Technical Security
- SSL Encryption: All data transmission on our website is protected by 256-bit SSL/TLS encryption.
- Password Hashing: Your password is never stored in plain text — it is kept only as a one-way cryptographic hash.
- Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and real-time threat monitoring systems.
- Secure Data Centers: Our data is stored on physically secured servers and is backed up regularly.
4.2 Administrative Security
- Only authorized staff may access your personal information.
- All staff are bound by strict confidentiality agreements.
- Regular security audits and staff training are conducted.
- Data access logs are maintained and reviewed on a regular basis.
4.3 In the Event of a Security Breach
If a security breach occurs that may affect your information, we will notify you by email as quickly as possible and advise you on the protective steps to take.
Cookie Policy
Cookies are small text files stored in your browser. 33hb uses cookies to improve your experience and to keep the platform running properly.
5.1 Essential Cookies
These cookies are essential for the basic functions of the website. They are used to maintain login sessions, manage security tokens, and save language preferences. Disabling these cookies will prevent the website from working properly.
5.2 Functional Cookies
These cookies remember your preferences — such as display settings and previous login details — so you do not have to set them up again each time.
5.3 Analytical Cookies
These cookies help us understand how users interact with our site. We use this information to improve the user experience. The data collected is aggregated and anonymized.
5.4 Cookie Controls
You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some 33hb services to not work properly.
Data Retention Policy
33hb retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
6.1 Information for Active Accounts
While your account is active, we retain all of your information. Your gaming history, transaction records, and account settings remain linked to your account at all times.
6.2 After Account Closure
Even after an account is closed or deactivated, we retain certain information for a defined period. The reasons for this include:
- Financial transaction records and audit requirements
- Fraud investigation and prevention
- Fulfilling legal obligations
- Potential need for dispute resolution
6.3 Data Deletion
After the defined retention period has ended, 33hb securely deletes or anonymizes your information. We do not retain data that is no longer needed.
Your Rights Over Your Data
At 33hb, you have the following rights over your personal information:
7.1 Right to Access
You can find out at any time what information 33hb holds about you. To do so, contact our support team.
7.2 Right to Rectification
If your information is inaccurate or incomplete, you can request a correction. We will make the correction as soon as possible.
7.3 Right to Erasure
In certain circumstances, you can request that your information be deleted. However, where legal obligations or legitimate interests apply, we may be required to retain some information.
7.4 Right to Object to Processing
You can object to marketing communications and certain types of data processing. We will handle such requests appropriately.
7.5 How to Exercise Your Rights
To exercise any of the above rights, email us at: [email protected] — our support team is available 24/7 to assist you in Bengali and English.
Protection of Minors' Data
33hb provides services only to those aged 21 and above. Our platform does not intentionally collect any information from minors.
If we become aware that a minor has used our services, we will immediately close their account, delete any collected information, and take action in accordance with applicable law.
If you believe a minor has registered on our platform, please notify us immediately at [email protected].
For those aged 21 and above only — age verification of 21+ is an integral part of our registration process.
Changes to the Privacy Policy
33hb reserves the right to update this privacy policy as needed. This policy may be revised from time to time due to service improvements, adoption of new technologies, or changes in law.
9.1 Notification of Changes
If any significant changes are made, we will notify you in the following ways:
- A direct notification will be sent to your registered email
- A clear notice will be displayed on the website
- The update date at the top of this page will be changed
9.2 Consent to Changes
Continuing to use our services after notification of changes will be considered your acceptance of the updated policy. If you do not agree to the changes, please contact our support team regarding closing your account.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us in the following ways:
Live Chat
Use our live chat support 24/7 — assistance is available in Bengali and English.
For any privacy-related requests, email us:
[email protected]
To learn about 33hb's full terms and conditions, visit our Terms and Conditions page. To learn more about responsible gaming, visit our Responsible Gaming page.